Trouble with your receipt
Would you like to claim a cashback, but are you having trouble scanning the receipt properly? Our tips often help.
Try these tips
Update the app
Make sure you always have the latest version of the app. Check if there’s an update available. We’re constantly improving the scanner to make things easier for you.
Use an unique receipt
You can only take part in a promotion once. Make sure you scan a receipt that hasn’t been used for this cashback offer before.
Scan the whole receipt
Make sure you scan the entire receipt, not just the part showing the product. This is necessary to approve a cashback claim. Various features spread across the whole receipt help to distinguish it from other receipts.
Keep the receipt within frame
Make sure that both the left and right sides of the receipt are within the white rectangle. Start scanning from the top until the bottom of the receipt is fully within the rectangle.
Change the position
Adjust the distance between your camera and the receipt. Sometimes a scan taken from closer up or, conversely, from a little further away is perfectly legible, and the receipt can be approved.
Perhaps this also helps
Still not working? Just check that the receipt isn’t creased and that you have enough (day)light. Do you have a very long receipt? If so, try scanning it in two parts.
