General FAQs
What is Tikkie?
A Tikkie is a payment request that you can easily send to friends, on WhatsApp for instance. It’s a fast and secure way for them to pay you back. You can download and use the Tikkie app for free, even if you’re not an ABN AMRO client. When you use Tikkie for the first time, you enter your bank account number so the app always knows which account the money needs to be transferred to. Once you’ve done that, it’s really easy to create and send a payment link and then you just need to wait until you get paid. This is often the same day. The payment link is always valid for 2 weeks.
When can I use Tikkie?
You can use Tikkie if Tikkie supports your mobile phone number and IBAN. For instance, we need to be able to check your name and IBAN.
Do my friends have to download the Tikkie app too?
No, they don’t. Your friends pay the Tikkie through their own bank using iDEAL | Wero. So their bank does need to support iDEAL | Wero. Find out which banks do this.
Can I sign up on different phones?
Yes, you can sign up on different phones. You can even sign up on a tablet, but Tikkie isn’t optimised for tablets.
I haven’t received a verification text message. What now?
Text messages don’t always reach their destination 😢. Find out what you can do.
What are Tikkie’s limits?
Here are our limits at a glance:
- The maximum amount you can ask for in a payment request is €950.
- You can receive a maximum of €2,500 per payment request.
- Each request can be paid up to 30 times.
- You can receive up to €2,500 through Tikkie every 24 hours.
How do I change my account number?
You can do this in our app. Just go to your settings and click ‘Accounts’ to add or delete accounts.
How do I change my name or phone number?
You can only change your name or phone number if you delete the Tikkie app and then download it again.
Tikkie’s not working properly, what now?
That’s a real shame! Please send us a screenshot and short explanation of the problem via WhatsApp: 06 - 13 76 85 28. We’d be happy to look into this with you!
How do I get a thank-you GIF?
Go to the menu in the Tikkie app and choose ‘Thank-you GIF’. Now you can see what your friends see after paying you.
How do I put my own thank-you GIF in the Tikkie app?
If you want to use a GIF that you’ve recorded outside the Tikkie app, you first need to upload it to Giphy (which isn’t part of Tikkie). It’s easy to do at https://giphy.com/upload. Use good search terms so you can easily find your GIF in the Tikkie app.
How do I change my thank-you GIF?
There are two ways: record your own GIF or choose one from the GIF platform Giphy. If you choose the option to record your own GIF, you’ll be taken straight to the screen where you can do this. Choose your stickers and then tap and hold the round red button. If you’d rather choose an existing GIF, there are some great ones available. Just tap the one you want and that’s it!
Who’ll see my thank-you GIF?
Everyone who pays your Tikkies. This is because your thank-you GIF is on your thank-you page.
Hoe verwijder ik een gifje dat echt niet oké is?
Heb je een Tikkie betaald en zie je een gifje dat echt niet kan? Tik dan op het gifje en daarna op 'Gifje verwijderen'. Staat het gifje niet meer op je scherm? App ons dan via 06 - 13 76 85 28.
Can I use Tikkie for a charity?
Yes, you can do that with Tikkie for Businesses 💼. That gives you more options, like QR codes and social media campaigns. Read more.
Why do I sometimes see other companies’ campaigns on Tikkie?
Tikkie sometimes works together with companies that are a good fit with Tikkie and have a really great campaign 💜.
How do I delete my Tikkie account?
You can delete the Tikkie app the same way as any other app on your phone. If you want Tikkie to delete your data from our records too, please click this link and let us know. If you’re not an ABN AMRO client, ABN AMRO will get in touch with you to check your identity.
How can I suggest an improvement?
You can send your idea to our teams. Simply open the Tikkie app, go to the menu and tap ‘What could we improve?’. Your phone will show you which email app you can use and your idea will be sent straight to the right place.
Can I do my graduation project/thesis with Tikkie?
Thanks for thinking of us! Please send us your request and include the following information:
- What you’re studying and at which institution
- When you intend to graduate
- The subject of your project/thesis
- Interview questions
- CV and short covering letter
- Contact details
A colleague will soon let you know if it’s possible!
Can Tikkie sponsor us?
Please send us your request and include a detailed description of the sponsorship, the amount and your contact details. A colleague will let you know within 5 working days if we’re interested.
Can I advertise in the Tikkie app?
Good question! Yes, you can do that with Tikkie. With over 10 million users, you’ll reach all age categories in the Netherlands. You choose which advert is right for your brand and we’ll make sure your chosen target group sees it. Contact us for more information about advertising in the Tikkie app.
