Tikkie Q&A

To register Tikkie, text message verification is required. You can only receive this code from the Tikkie app. Sometimes, the text message does not come in. Check the steps to fix your text message verfication issue.

Sorry to hear that you have been swindled. As with normal bank transfers, payments cannot be refunded or cancelled through Tikkie. We take reports of fraud very seriously. We will launch an internal fraud investigation into the Tikkie user. Please contact us and send the following information:

• your name

• mobile telephone number

• brief description of what has happened

• screenshots of the conversations

Tikkie payment requests always look like this: https://tikkie.me/pay. If it looks different, do not click it. Please report the fake link to us immediately by email to valse-email@nl.abnamro.com.

If you clicked the link, fraudsters will be able to install potentially dangerous software on your telephone and try to scam you in the future. For that reason, you need to contact the manufacturer of your telephone. They will be able to tell you which measures to take to ensure that you can use your telephone safely. Also contact your bank. They will be able to check that nothing untoward has happened to your account.

Anyone with a Dutch bank account can pay a payment request. However, you cannot pay a Tikkie from a bank account in another country. Your friends pay through their own bank and iDEAL, so they do not need to install the Tikkie app on their phone.

The payer first pays ABN AMRO. Then ABN AMRO pays you. That is why an ABN AMRO account number appears as a contra account in the transaction. In the description of the iDEAL payment on the bank account, you both see the name, the actual account number of the other person and the subject of the payment request.

Open the Tikkie app, enter the amount and what it is for. Then click the blue Share icon at the bottom right-hand corner of the screen and share the Tikkie as you want to. It could be through Messenger, by email or through another platform.

To have your data deleted from Tikkie, click this link. Even if you are not an ABN AMRO customer, you can submit a request here. ABN AMRO colleagues will then contact you to verify your identity.

If you see the error message in your banking environment (no purple background), please contact the bank. If you see the error message in your Tikkie environment (purple background), app us.