Terms and conditions for Tikkie Deposits Partners

Version 2: 01-06-2025

Definitions

Deposit Return Current Account: the current account at ABN AMRO that ABN AMRO uses to transact Deposit Returns.

Verification: the set of rules and procedures used to determine whether a Tikkie User is entitled to a Deposit Return. If the Verification is positive, the Tikkie User is entitled to a Deposit Return. If the Verification is negative, the Tikkie User is not entitled to a Deposit Return.

Collection Point: the location where one or more Reverse Vending Machines are stationed and configured, and where Tikkie Users are offered Deposit Returns.

Reverse Vending Machine/RVM: a machine that allows a person to insert their empty bottles or cans and get a Deposit Return. 

Intellectual Property Rights: all intellectual and industrial property rights anywhere in the world, such as copyrights, trademarks, trade names, database rights and trade secrets.

Agreement: the Deposit Returns with Tikkie Agreement concluded between you and ABN AMRO Bank N.V. (hereinafter referred to as ‘ABN AMRO’).

Deposit Return: a return payment to a Tikkie User provided through an RVM after a positive Verification.

Deposit Return Functionality: the functionality described in article 4 of these terms and conditions.

Tikkie: the mobile application that ABN AMRO offers under that name to the general public.

Tikkie User: a consumer who uses Tikkie or who requests a Deposit Return through Tikkie in a different way.

Confidential Information: (i) any information about a party that comes into the possession of the other party during the preparation and performance of the Agreement; (ii) any information that is labelled as ‘confidential’; and (iii) all other information that is or should reasonably be understood as being confidential. The following information is not deemed to be confidential: information that (a) is or becomes part of the public domain without breach of the Agreement; (b) was already known by the receiving party; or (c) was gained independently. 

1. Deposit Returns with Tikkie 

1.1. Deposit Returns with Tikkie is an ABN AMRO service that can be used at Collection Points to pay Tikkie Users a Deposit Return. 

1.2. Tikkie Users can request a Deposit Return by scanning a QR code on their receipt or on the RVM display. On your behalf, ABN AMRO will verify if the Tikkie User is entitled to a Deposit Return. If the Verification is positive, the Tikkie User will receive instant confirmation and ABN AMRO will instantly pay out the Deposit Return to the Tikkie User’s current account. ABN AMRO handles the Deposit Return on your behalf, debiting the correct amount from your Deposit Return Current Account. 

2. Your obligations 

2.1. You must inform ABN AMRO about the settings that apply to each Collection Point. For each Collection Point, the settings may vary and can include the following: 

  • validity period of the QR code 

  • amount per Deposit Return 

  • total amount of Deposit Returns and payment limits for each Tikkie User. 

2.2. You are responsible for the Verification and for the settings of each Collection Point. You are also responsible for providing ABN AMRO with the correct information concerning the settings in good time. 

2.3. You ensure that the Deposit Return Current Account that Tikkie uses for the Deposit Returns to Tikkie Users always has a positive balance and that this balance is never less than the amount agreed with ABN AMRO plus the funds needed to cover all other fees set out in the Agreement. You will maintain this minimum balance on the Deposit Return Current Account by depositing sufficient additional funds. If the Deposit Return balance is less than the amount agreed, ABN AMRO will not pay out any Deposit Returns until the Deposit Return Current Account once again has sufficient funds. 

2.4. You are responsible for the RVM and for its correct functioning. You must also ensure that the RVM is emptied, maintained and cleaned in good time, and that it remains visually presentable. 

2.5. You must maintain a policy that is suitable and sufficient for preventing fraud and/or misuse of the Tikkie Deposit Return service and the RVMs. Should Tikkie deem this necessary, you must submit this policy to Tikkie on request.  

2.6. In the case of identified or suspected fraud and/or misuse, you must cooperate with the investigation and, if necessary, implement enhanced measures to limit or prevent future fraud and/or misuse. You must also provide information and, if necessary, give Tikkie access to the Collection Point. 

2.7. You must inform Tikkie of new Collection Points in advance for Tikkie’s approval. 

2.8. You must provide Tikkie with the precise locations of all RVMs. This information must be kept up-to-date and shared with Tikkie promptly whenever a new RVM is installed or an existing RVM is relocated. 

3. ABN AMRO’s obligations 

3.1. ABN AMRO will provide you with the Deposit Return Functionality. 

3.2. ABN AMRO will inform you about the Deposit Returns that have been paid out. Once the end date has been reached, the budget has run out, or one of the other thresholds set for the Collection Point has been exceeded, ABN AMRO will no longer pay a deposit to Tikkie Users.

3.3. ABN AMRO handles the Deposit Return on your behalf. All scans that have been verified will be immediately paid out from the Deposit Return Current Account.

3.4. ABN AMRO is responsible for ensuring that there is an adequate and correct escalation process in place to handle any incidents or problems. Incidents and/or problems can be reported to tikkie.statiegeld@nl.abnamro.com

4. Tikkie Deposit Return Functionality 

ABN AMRO will ensure that the following functionality is available: 

  • Deposit Returns can be paid to Tikkie Users. 

  • Tikkie Users can scan QR codes using Tikkie. 

  • A threshold can be set for the number of Deposit Returns per Collection Point. 

  • A maximum can be set for (i) the number of devices a Tikkie User can use at a Collection Point; (ii) the number of Deposit Returns a Tikkie User can receive at a Collection Point; and (iii) the amount a Tikkie User receives after a positive Verification. 

  • Deposit Returns will be paid automatically after a positive Verification. 

 5. Guarantees 

ABN AMRO guarantees that the Deposit Return Functionality will operate in accordance with the functional requirements described under article 4. ABN AMRO does not guarantee that Tikkie or any Deposit Return Functionality will operate uninterrupted or ‘bug free’. Except as expressly set out in this article, ABN AMRO makes no express or implied guarantees that Tikkie or the Deposit Return Functionality is suitable for a particular purpose.

6. Reporting

ABN AMRO will provide you with the following information: 

  • a list of the total Deposit Returns that have been paid out; and 

  • a list of the total number of times a Collection Point has been used. 

 7. Intellectual Property Rights 

All title, ownership rights and Intellectual Property Rights in and to Tikkie and the Deposit Return Functionality are, and will remain, the sole and exclusive property of ABN AMRO.

8. Confidentiality

You and ABN AMRO undertake to keep all Confidential Information received confidential and not share it with any third party, except as permitted under the Agreement. You and ABN AMRO may only use Confidential Information for the performance of this Agreement. You and ABN AMRO may share Confidential Information with advisers, subsidiaries, affiliates and third-party suppliers if and to the extent that (i) they need that Confidential Information for you or ABN AMRO to perform your or its obligations under the Agreement; and (ii) they are bound by confidentiality provisions and provisions on Intellectual Property Rights that are equal to or more stringent than those set out in the Agreement. You and ABN AMRO may divulge Confidential Information to a third party if and to the extent required by applicable laws and regulations, a court order, or the instructions from a regulator or supervisory authority. In this case and to the extent permitted, (i) you or ABN AMRO will promptly inform the other party in writing about the divulgence of the other’s Confidential Information; and (ii) not share more Confidential Information than necessary.

9. Other companies

You and ABN AMRO may engage third parties for the performance of the Agreement. Each party is responsible and liable for compliance with the Agreement by any third parties so engaged.

10. Liabilities

10.1. Though ABN AMRO aims to maintain the availability of the Deposit Returns with Tikkie service, it does not guarantee its undisrupted availability. ABN AMRO cannot be held liable for loss or damage in the event that such loss or damage is the result of the Deposit Returns with Tikkie service being unavailable or not fully available.

10.2. In no event are you or is ABN AMRO liable for any loss of revenue, loss of profits, loss of data, loss of goodwill or loss of business.

10.3. You are responsible for the functioning of the RVM, for any malfunctions of the RVM, and for the outcome of the Verification. You carry the risk of all Deposit Returns, also in the event that a Tikkie User was not entitled to a Deposit Return.

10.4. An exception to article 10.1 and 10.2 applies in the case of deliberate intent or gross negligence on the part of ABN AMRO. 

11. Fee

ABN AMRO will inform you about the fees it charges for provision of the service. ABN AMRO reserves the right to change these fees at any time and will inform you of any such changes in good time.

12. Personal data

You and ABN AMRO are each responsible for processing personal data in compliance with any applicable data protection laws and regulations. This means, among other things, that you must have a legitimate basis for collecting personal data, for example, because the Tikkie User has given their consent, or because the data is needed for the performance of the Agreement. You must also explain to the Tikkie User why you are processing their personal data and inform them that ABN AMRO is acting as a payment service provider on your behalf. This information may be provided to the Tikkie User in the form of a privacy statement. 

13. Changes and termination

13.1. Changes. ABN AMRO reserves the right to change or supplement these terms and conditions at any time and will inform you of any such changes at least two months in advance of them taking effect. Unless you terminate the Agreement before the date on which the changes take effect, the changes will become binding after this two-month period.

13.2. General termination. You or ABN AMRO can terminate the Agreement with effect from the first business day of a calendar month by notifying the other party by email. You must provide such notification at least one month in advance and ABN AMRO must have confirmed receipt of your email notification.

13.3. Termination for cause. The Agreement can be terminated for cause if: 

  • the other party has been declared bankrupt or has been granted suspension of payments; 

  • the other party’s business has been discontinued; 

  • the other party has justifiably invoked force majeure and the period of force majeure circumstances exceeds or can reasonably be expected to exceed 30 days; 

  • one of the parties is instructed to do so by a regulator or supervisory authority; 

or 

  • if any licences, permits, approvals or authorisations issued or to be issued by a government body or by law or regulation required by a party to perform its obligations under the Agreement have been withdrawn or refused.

13.4. Consequences of termination. If the Agreement is terminated (i) it will continue to remain in effect for Collection Points to which the Agreement applied on the date of termination, provided that the use of these Collection Points is not extended; (ii) no new Collection Points may be added; and (iii) the prepaid but unused portion of the Deposit Return Current Account balance will be returned.

13.5. Immediate termination. ABN AMRO may terminate or suspend the Agreement with immediate effect if your actions or omissions harm or may harm ABN AMRO or the Deposit Returns with Tikkie service in terms of its image or in any other way. This may be the case, for example, if there are complaints about you, or if your business or Collection Points are incompatible with ABN AMRO's image or reputation. This includes these being associated with gambling, drugs (including soft drugs), adult entertainment, cryptocurrencies, etc. ABN AMRO may also terminate or suspend the Agreement if you repeatedly refuse to take appropriate measures against misuse. 

 14. Applicable law and jurisdiction

The Agreement is governed exclusively by Dutch law. The competent court in Amsterdam has sole jurisdiction over any disputes arising out of or relating to this Deposit Returns with Tikkie Agreement.

15. Applicable terms and conditions

15.1. The General Conditions of ABN AMRO Bank N.V. (Algemene Voorwaarden ABN AMRO Bank N.V.) apply in addition to these terms and conditions.

15.2. Title 7B of Book 7 of the Dutch Civil Code and other legislation and regulations implementing Directive (EU) 2015/2366 of the European Parliament and of the Council of 25 November 2015 and the preceding Directive do not apply to the extent that it is permitted by applicable law to deviate from such legislation and regulations in agreements with non-consumers.